Shipping policy
All attempts to contact you will be made by our shipping carriers for delivery. If no one is home, customer will be responsible for storage fees or return freight. There is a restocking fee for all returned items and you would be responsible for the return shipping. If you’re returning something that requires shipment by a freight company, we would be happy to get a quote using our carriers (as we can normally receive less expensive rates than if you were to get a quote locally) and if you’d like to use our carrier, that amount would just be deducted from your refund amount. You would also need to make sure the item(s) is packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic wrapped. When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.